Colleague Support

Call HESC toll free at 1-866-431-HESC (1-866-431-4372).

Customer Communications Center

Assistance with account status, account processing and transactions for grants, scholarships, and loan programs.

The following menus can help you navigate quickly to the area you need:

Communications Center Guide for College Administrators
Communications Center Quick Reference for College Administrators

Help Desk

Assistance with password resets, walk-throughs of HESC.ny.gov, updates on processing availability, and more.

Toll free, 1-866-431-HESC (1-866-431-4372). Or call 1-518-473-0550.

E-mail the Help Desk at HelpDesk@hesc.ny.gov

College and University Relations

School Services - Technical assistance and training, financial literacy training programs, default management assistance, and federal ombudsman.

Toll free, 1-866-431-HESC (1-866-431-4372).

E-mail the team at PriorityServices@hesc.ny.gov

Data Exchange Team

Assistance with data/file transfer activities.

Toll free, 1-866-431-HESC (1-866-431-4372) using option 5. Or call 1-518-408-3685.

E-mail the team at edes@hesc.ny.gov




New York State Higher Education Services Corporation
99 Washington Avenue
Albany, NY 12255