HESC’s Empire Advisor is a consulting service designed to help your office operate more effectively and efficiently, while supporting students in planning to pay for their loans and preventing them from defaulting after graduation.

Default Manager

HESC is committed to bringing you the most up-to-date, accurate information about your borrowers, saving you time by targeting the students who need your help the most and focusing on those who directly affect your cohort default rate.

Our online Default Manager identifies borrowers who are in the selected cohort year and borrowers who would affect your rate should they default.

Your school has the ability to prioritize borrowers by loan status and the number of days they are delinquent. You can handle borrowers closest to default first, keep track of default prevention efforts, record actions such as phone calls to borrowers, and schedule a follow-up date for each borrower.

This Web-based tool also gives you the ability to download a list of students listed on Default Manager as an Excel spreadsheet, view exit interview information from Mapping Your Future, send e-mails to students, directly link to common deferment forms, and help streamline skip tracing request requirements.

Default Manager has helped schools significantly reduce their default rates.

Default Prevention

HESC default prevention programs have helped tens of thousands of students. Because of our innovative solutions, we have averted billions of dollars in potential defaults, helping borrowers, schools, lenders and taxpayers. And, according to U.S. Department of Education figures, HESC’s cohort default rate remains significantly below the national average. We offer a wide spectrum of valuable services to help you keep your students in repayment, lowering your default rate with practical strategies and proven methods.

HESC’s default prevention and debt management services range from providing financial management skills for students to one-on-one cohort default rate reduction assistance for your school.

HESC Advocate Unit

The HESC Advocate Unit helps your student borrowers who have withdrawn or dropped below half-time study with the goal of keeping them from defaulting.

HESC staff members contact borrowers while they are still in their grace period and up to 30 days of delinquency, counseling them about the importance of completing their education, repayment options, forbearance, and types of deferments.

Training and Support for Administrators

HESC offers workshops and seminars for college and lender professionals designed to enhance your operations and efficiency, including one-on-one support, group training sessions and round-table discussions at your college, our headquarters or any site that’s convenient for you.

Financial Literacy Programs

With credit more available than ever, students need a financial education in order to make informed personal finance decisions and to use credit wisely.

Our free financial literacy program, Financial Awareness and Consumer Training for Students (FACTS), helps incoming freshmen learn to budget their expenses and navigate the lure of credit cards and resulting consumer debt.

HESC’s downloadable curriculum is presented in customized PowerPoint modules, complete with scripts, talking points and handouts, and covers practical topics ranging from creating spending plans to avoiding identity theft.

Program Evaluations

HESC provides creative solutions to the issues and challenges you face in a volatile regulatory environment.

Our program evaluation is tailored to your school’s needs and gives you an overview of the administration of Title IV programs and TAP.

We also help you assess your risk if a review or audit were to be conducted, and guide you on best practices.

By giving your school the opportunity to improve your operations and compliance, we can help you avoid costly findings in an audit.

HESC consultants will evaluate your operations and provide in-depth analysis, without liability. We will also prepare a detailed report to help determine if your institution complies with state and federal regulations, and include written recommendations on staffing needs and administration.