The links will take College Administrators and Lenders to the best sources for answers to questions on a variety of topics.

Toll Free Customer Communications Center

Get answers to routine questions about TAP, student loans, grants and other HESC programs. The menus can help you navigate quickly to the area you need.

Help Desk

Technical support, including password resets.

Priority Services Team

For a broad range of processing and administrative guidance.

Data Exchange Team

Get answers to questions about electronic file/data transfers.

HESC Advocate Unit

Help for your students who withdraw.

State and Federal Regulatory Compliance

Satisfy your need for information about State grants and scholarships - including TAP - as well as related laws and regulations.

In addition, get answers to questions about the Federal Laws, Regulations, Dear Colleague Letters and common Federal Forms of the Federal Family Education Loan Program (FFELP).


New York State Higher Education Services Corporation
99 Washington Avenue
Albany, NY 12255