Right Track assists students with their loans at every stage of delinquency with these services:
Pre-DAAR (Default Aversion Assistance Request)
HESC works with several major lenders to contact borrowers who are 15-25 days delinquent. Our staff counsels them on repayment, deferment and forbearance options, and the ramifications of default .
DAAR
Our new default aversion division integrates six separate units with a focus on assisting all borrowers having trouble repaying their loans. We’ve refocused efforts by increasing staff dedicated to aversions to personally work with borrowers to avoid default. We use advanced techniques to contact borrowers who are 60-270 days delinquent, counseling them on repayment options, deferments and forbearance.
Intercept
Upon your request, HESC will intervene and help you reach delinquent borrowers in an active cohort year. We will attempt to contact and counsel those borrowers on repayment options, deferments, forbearances and consolidation.
Claim
After day 270, the lender can request that the guarantor purchase the account by filing a claim. When a claim is filed, HESC implements a final drive to contact the borrower and resolve the delinquency. After all efforts have been exhausted, HESC purchases the loan. During the claim period, the lender may consider the borrower in default; however, the borrower is not actually in default until HESC submits a payment to the lender.
