Wondering About Your Loan Status?

The status of your HESC Guaranteed Student Loan is only a click away.

Welcome to the Customer Communications Center. The links below will lead you to the best sources for answers to your questions.

HESC FAQ Library

Find the answers you want online, right now ─ no dialing, no explaining, no waiting. The library is available 24 hours a day, 7 days a week.

Routine Questions and TDD Access

Get answers to routine questions about student loans and other HESC programs.

Questions About Loan Repayment

Get answers to questions about repaying your student loans.

Questions About Defaulted Loans

Get answers to questions about loans that are in default or about to go into default.

Questions About Military Service

Get answers to questions about programs targeted toward past and current members of the armed services and their families.


Higher Education Services Corporation
99 Washington Avenue
Albany, NY 12255