NYHELPs Contact Information

Contact Firstmark Services

To Make a Payment:

• To make an online payment: Visit Firstmark on the Web: www.firstmarkservices.com
• To make a payment by phone (there is a $5.00 charge for a phone payment) : 1-888-538-7378
• To make a payment via mail:
  
  Firstmark Services
  Attn: Private Loans
  P.O. Box 2977
  Omaha, NE 68103-2977

For Account Information and Assistance:

• Call 1-888-538-7378 toll-free between 8:00 a.m. and 8:00 p.m. EST, Monday through Friday
• Email Firstmark: customerservice@firstmarkservices.com; or
• Visit Firstmark at: www.firstmarkservices.com

Contact HESC

To Confirm a Student’s College Enrollment:

• 1-518-402-3523
• NYHELPsEnrollmentVerification@hesc.ny.gov

Death, Disability, and Bankruptcy:

• 1-888-697-4372
• NYHELPsCustomerRelations@hesc.ny.gov

Delinquency Resolution:

• 1-866-312-9449
• defaultprevention@hesc.ny.gov

Default Management Team:

• 1-866-991-4372
• nydefaulthelps@hesc.ny.gov

Other HESC Programs

For information regarding other HESC programs including the Tuition Assistance Program (TAP), NYS Grants and Scholarships, and Federal Loans (FFELP), visit the HESC Customer Communications Center or call toll-free 1-888-NYSHESC (1-888-697-4372).