College Administrators can reach HESC by phone from 8:00 a.m. to 4:45 p.m. Eastern time, Monday through Friday. To speed the search along, please have the applicable account number(s) ready when calling about TAP or Loan status.

College Administrator Guide to
HESC's Customer Communication Center
Access the System
  • Call the HESC Customer Communication Center at 1-866-431-HESC (1-866-431-4372).
  • Select Number 1 for a menu of options in English or select Number 2 to be directed to a Spanish speaking HESC representative.
Options Menu (English)
Press if you know the 5-digit extension of the person you are calling.
Press for the Student Account Status, Processing, Information and related services
      • Press "1" - Student account status using the automated system
      • Press "2" - For information on a student loan account
      • Press "3" - For information on a TAP account
      • Press "8" - To repeat choices
      • Press "9" - To return to the main menu
Press to reset your password or speak to the Help Desk
Press for school processing technical services or the Priority Services team
Press for TAP policy and processing or scholarship questions
Press for file transfer questions and the Data Exchange Team
Press for Loan Program Policy or Federal Regulations
At any time during the call you may:
      • Press to repeat the choices
      • Press to return to previous menu
      • Remain on the line to speak with a representative