Communications Center Guide for College Administrators

College Administrators can reach HESC by phone from 8:00 a.m. to 4:45 p.m. Eastern time, Monday through Friday. To speed the search along, please have the applicable account number(s) ready when calling about TAP or Loan status.

College Administrator Guide to HESC's Customer Communication Center

Access the System

Call the HESC Customer Communication Center at 1-866-431-HESC (1-866-431-4372). Select for a menu of options in English.

Options Menu (English)

Press if you know the 5-digit extension of the person you are calling.

Press for the Student Account Status, Processing, Information and related services Press "1" - Student account status using the automated system Press "2" - For information on a student loan account Press "3" - For information on a TAP account Press "8" - To repeat choices Press "9" - To return to the main menu

Press to reset your password or speak to the Help Desk

Press for school processing technical services or the Priority Services team

Press for TAP policy and processing or scholarship questions

Press for file transfer questions and the Data Exchange Team

Press for Loan Program Policy or Federal Regulations

At any time during the call you may: Press to repeat the choices Press to return to previous menu Remain on the line to speak with a representative