Loan Guarantee Operations

e-mailTelephone
Ruth E. Smith, Director of Guarantee Operations & Borrower Services
518-402-3357
Maree Fox, Assistant Director
518-408-3314
Barbara Hochberg, Manager, Loan Processing
518-473-5414
Edna Livingston, Supervisor, Loan Processing
518-486-7227
Theresa Anderson, Manager, Loans EFT
518-402-3740
Beth Wicks, Manager, NSLDS/Lender Manifest
518-486-7403

Loans Processing - Electronic Transactions
e-mailTelephone
Deb La Hait, Supervisor
  • Process enrollment status changes
  • Determine borrower eligibility for closed schools
518-483-2159
Bill Ridings
  • Resolve NYS residency issues
  • Determine REFA/RETA eligibility for defaulted loans
  • Process pending loan data
  • Aggregate limits
  • Retrieve MPN when the loan is guaranteed for the lender of record processing
518-486-5366
Patrick Avery
  • Correct maturity date discrepancies used to calculate the conversion to repayment date on default claims
  • Loan period changes
  • Process consolidation loan applications
  • Process loan adjustments (reallocations)
518-473-8713

Loans Processing - Paper Transactions
e-mailTelephone
Marge Testo, Supervisor
  • Process Stafford and PLUS MPN and school certifications
518-486-3718
Sue Miller
  • Issue Top 10 Lender Report
  • Update school file
518-474-2211

Lender Services - EFT and Disbursements
e-mail
Telephone
Gayle Beattie, Supervisior
  • Process EFT Disbursements and Refunds
518-402-3105
Sarla Singh, Supervisior
  • Process Disbursements and Cancellations
518-473-1670
Contact EFT
518-473-4222

Lender Services - Lender Manifest and NSLDS Reporting
e-mail
Telephone
Beth Wicks, Manager
  • Process contracts: EFAN, EFT, lender master agreement, school master agreement
518-486-7403
Linda Snedecor, Supervisor
  • Process lender manifest submission
  • Research, correct and process NSLDS discrepancies
518-473-1669
Christine Inman, Supervisor
  • Process lender manifest submission
  • Research, correct and process NSLDS discrepancies
518-473-1528
Marybeth LaFore
  • Research, correct and process loan purchase discrepancies
518-474-3996