Priority Services

School Service Managers
  • Resolve loan processing issues
  • Technical assistance and training for loan and TAP based products
  • Point of contact for schools returning to HESC
  • EFT Express demonstration and transition
  • Implement new products and processes
  • Primary liaison between HESC and schools
  • Demonstrate appropriate HESC products and services
  • Assist schools in transition to HESC
  • Customize a process flow for schools based on individual needs
Theresa GarlandBonnie Evans
Pat BreselorJoanne Horn
Kevin GriffithJack Rafferty
Donna BreslinDawn Germano
George Cuprill
Client Relations ManagersConsulting Services
  • Primary liaison between HESC and schools
  • Business development
  • Demonstrate HESC products and services
  • Program evaluations
  • Default management
  • Technical assistance
  • Financial aid roundtables
  • Overture
  • HESC Default Manager training
  • Ombudsman
Jennifer DwireEd Gilbert
Steve SweetKaren Burke
Dawn LangdonKaren Ague
Michael TurnerAna Burgos
Puerto Rico InitiativeKristine Zaccardo
Belen Gonzalez
Customer Communication Center
School Services Team
  • Account Status - Individual
  • Account Processing Assistance
  • Guidance on TAP and Loans Processing and Doc Trac
  • Perform Routine Transactions
  • Toll free 1-866-431-HESC
Peg Bradley, Manager
Jan Campo, Lead Supervisor
Nancy Ure, Supervisor
Bill Brown, Supervisor
Lori Reinhart, Supervisor
Kim Decker, Supervisor