Colleague Support
The links will take College Administrators and Lenders to the best sources for answers to questions on a variety of topics.
Toll Free Customer Communications Center
HESC’s Customer Communication Center provides fast and accurate responses to telephone inquiries on grants, scholarships, and loan programs.
Call HESC toll free at 1-866-431-HESC (1-866-431-4372) for support. The following menus can help you navigate quickly to the area you need:
Communications Center Guide for College Administrators
Communications Center Quick Reference for College Administrators
Help Desk
The Help Desk can assist you with password resets, walk-throughs of HESC.org, updates on processing availability, and more.
Reach the Help Desk by calling, toll free, 1-866-431-HESC (1-866-431-4372). Or call 1-518-473-0550.
E-mail the Help Desk at
HelpDesk@hesc.org
Priority Services Team
Reach the team by phone, toll free, at 1-866-431-HESC (1-866-431-4372).
E-mail the team at
PriorityServices@hesc.org
Contact your HESC Client Relations Manager, your primary resource for HESC’s services and support.
Data Exchange Team
If you have questions about or want assistance with data/file transfer activities, please contact HESC's Data Exchange Team.
Reach the team by phone, toll free, at 1-866-431-HESC (1-866-431-4372) using option 5. Or call 1-518-408-3685.
E-mail the team at
edes@hesc.org
New York State Higher Education Services Corporation
99 Washington Avenue
Albany, NY 12255
