AltLoan Connection

New York State Higher Education Services Corporation (HESC) is pleased to announce a new feature within loan processing ... AltLoan Connection.

For schools using AltLoan Connection, both alternative and federal loans associated with individual borrowers will be displayed within HESCWeb. In addition, AltLoan Connection provides schools with the following alternative loan processing features:

  • One source to send and receive CommonLine files.
  • Online or batch processing for alternative loan certifications and application updates.
  • School certification profiles that allow schools to create default values for various populations, eliminating need to rekey information for each online loan certification. Simply pick a profile to pre-fill data fields.
  • Lender certification profiles that allow lenders to indicate all fields required for online certification. Required fileds will be marked with a convenient red asterisk.
  • Lender contact information displayed within AltLoan Connection Web pages. There's no need to search for helpful telephone numbers.
  • Promissory note reprints may be requested and sent to a borrower's permanent or temporary address.
  • Electronic file history and individual file details for each record.
  • Emails alerting schools that alternative loan certification requests or error files have been received. Schools may provide multiple email addresses to HESC.
  • Comment section on each account to record pertinent information within AltLoan Connection.

If you are interested in using AltLoan Connection, contact your HESC Client Relations Manager.

Contact the Help Desk with any technical problems using HESC’s electronic services.

To contact HESC toll free, call 1-866-431-HESC (1-866-431-4372) and follow the menu prompts.