Loan Operations

e-mailTelephone
Ruth E. Smith, Director of Loan Operations & Borrower Services
518-402-3357
Maree Fox, Assistant Director
518-408-3314
Barbara Hochberg, Manager, Loan Processing
518-473-5414
Edna Livingston, Supervisor, Loan Processing
518-486-7227
Theresa Anderson, Manager, Loans EFT
518-402-3740
Beth Wicks, Manager, NSLDS/Lender Manifest
518-486-7403

Lender Services - EFT and Disbursements
e-mail
Telephone
Gayle Beattie, Supervisior
  • Process EFT Disbursements and Refunds
518-402-3105
Sarla Singh, Supervisior
  • Process Disbursements and Cancellations
518-473-1670
Contact EFT
518-473-4222

Lender Services - Lender Manifest and NSLDS Reporting
e-mail
Telephone
Beth Wicks, Manager
  • Process contracts: EFAN, EFT, lender master agreement, school master agreement
  • Process Federal Default Fee Billings
518-486-7403
Linda Snedecor, Supervisor
  • Process lender manifest submission
  • Research, correct and process NSLDS discrepancies
518-473-1669
Christine Inman, Supervisor
  • Process lender manifest submission
  • Research, correct and process NSLDS discrepancies
518-473-1528
Marybeth LaFore
  • Research, correct and process loan purchase discrepancies
518-474-3996