Priority Services

School Service Managers
  • Resolve loan processing issues
  • Technical assistance and training for loan and TAP based products
  • Point of contact for schools returning to HESC
  • EFT Express demonstration and transition
  • Implement new products and processes
  • Primary liaison between HESC and schools
  • Demonstrate appropriate HESC products and services
  • Assist schools in transition to HESC
  • Customize a process flow for schools based on individual needs
Theresa GarlandBonnie Evans
Pat BreselorJoanne Horn
Kevin GriffithJack Rafferty
Donna BreslinDawn Germano
George Cuprill
Client Relations ManagersConsulting Services
  • Primary liaison between HESC and schools
  • Business development
  • Demonstrate HESC products and services
  • Program evaluations
  • Default management
  • Technical assistance
  • Financial aid roundtables
  • Overture
  • HESC Default Manager training
  • Ombudsman
Jennifer DwireAnita Phillips
Steve SweetEd Gilbert
Dawn LangdonPam Jerome
Michael TurnerKaren Burke
Marc WoolfKaren Ague
Florida InitiativeAna Burgos
Mike BrickKristine Zaccardo
Puerto Rico Initiative
Belen Gonzalez
Customer Communication Center
School Services Team
  • Account Status - Individual
  • Account Processing Assistance
  • Guidance on TAP and Loans Processing and Doc Trac
  • Perform Routine Transactions
Peg Bradley, Manager
Nancy Ure, Supervisor
Bill Brown, Supervisor
Jan Campo, Supervisor
Lori Reinhart, Supervisor