Timely TAP Grant Questions and Answers

Following are the TAP questions - and related answers - that our customer service agents are receiving most frequently right now:

My school estimated my TAP award and my TAP award certificate shows I will be getting less. Why did it change?

The school gives you an estimate of your TAP award and the estimate is subject to change based upon verification of all of the data.

For example, TAP verifies the New York taxable income with the New York State Tax Department, and if there are any differences in what is originally reported, your actual TAP award may change. In addition, any changes to TAP awards resulting from the enactment of the New York State budget may have an affect on your TAP award amount.

I have received an electronic award notification and I need to make changes. Do I have to use the TAP Change Form? How long does it take to process?

Most changes, except for school code and address changes must be submitted on the TAP change form.

The TAP change form generally takes three to four weeks to process. School code and address changes may be made online by visiting Manage My Account; you may also request duplicate TAP forms.

Certain changes may be made by your school or by speaking with a HESC Customer Service representative.

Additional TAP Information

For additional TAP information visit About TAP and Frequently Asked Questions - TAP. If, after reading this information, you still have questions, contact the HESC Customer Communications Center.