Communications Center Quick Reference for College Administrators

Step 1

Call the HESC Customer Communication Center at 1-866-431-HESC (1-866-431-4372) from 8:00 a.m. to 4:45 p.m., Monday through Friday.

Step 2

Select for a menu of options in English or select to be directed to a Spanish speaking HESC representative.

Step 3

Press the following key sequences to speak to the appropriate HESC representative:

Phone Menu Quick Guide for College Administrators (English)
+	Automated TAP or Student Loan Information
+	Student Loan Account Status
+	TAP Student Account Status, DocTrac Status
	Help Desk, Password Resets, EFAN ID Applications
	Priority Services Team, School Processing Technical Service
	TAP Policy and Processing, Scholarship Information
	Data Exchange Team
	Loan Program Policy, Federal Regulations
+	NYSFAAA Events Update
	To Repeat Choices
Remain on the Line	To Speak to a Representative